Yes, absolutely. It’s important that you feel comfortable.

Yes, if the resident has permission from the home for me to enter. This is something I regularly do as part of my work with the NHS.

I am very happy to travel anywhere on the Island.

Yes. Please note that addresses outside a 5 mile radius of my base (St Helens) incur an additional mileage fee of £1 per mile.

Fees are confirmed and agreed upon prior to starting any assessment and course of treatment. This will be agreed via email and/or phone.

Please note that you are personally responsible to pay all fees and surcharges incurred such as cancellation fees.

Yes, if this is something you are interested in, please let me know.

If you have booked a session and you cancel with less than 24h notice or do not turn up then you are liable to pay the full cost of that session. Please be aware that in many cases insurance companies will not cover fees of cancelled sessions.

If your session is cancelled by IOW Neuro Physio then you will be given another session at the earliest possible date and no payment will have to be made.

I am committed to protecting your privacy. I outline here the data I will hold on you, how it is stored and how or if it is shared with third parties.

The data we hold

For every person receiving treatment by IOW Neuro Physio I collect the following personal data when you arrange or attend your initial appointment with me:

• Name

• Address

• DOB

• Email and/or phone number

• GP/ Consultant details

• Medical information about your condition

• I may ask about health insurance policies you may have

In accordance with professional standards and legal requirements I keep therapy notes including initial assessment findings, diagnosis, a summary of review visits and any communication received from other professionals regarding your care.

How data is used

I will primarily use your data to contact you about issues pertaining to your direct care, such as arranging appointments, invoicing for services and as a legal requirement of medical record keeping.

I may use your data to seek your views/ opinions on the services I provide or notify you of changes to our service.

How data is stored

I operate on a paperless basis storing all the data I collect electronically. I use password protection on all my devices and files containing personal data.

Sharing of personal information

With your consent your personal information may be shared with other health professionals or relevant parties as part of your care such as providing your consultant with a progress report or a summary for your insurance company. Personal information may be shared if required to meet a legal obligation or if deemed in the client’s best interests.

Registration with the ICO

IOW Neuro Physio is registered with the ICO under the terms of GDPR. The registration number can be given at your request.

Accessing your information

You have the right to request a copy of the information I hold on you which I aim to provide within 30 days of the request. You can make this request by contacting me at iowneurophysio@gmail.com

Stated below are the terms and conditions under which IOW Neuro Physio provides its physiotherapy services. The services provided will typically be determined by the outcome of the initial assessment.

Before agreeing to the services please read all aspects of the terms and conditions. If you have any questions please contact IOW Neuro Physio directly.

Initial Assessment

Each initial assessment takes up to 1h. You will be asked to sign a consent form. You will be asked to disclose all your past medical history, medication and activity level.

All assessments and treatments will be held at your own place of residence. Physical examination will take place to assess strength, muscle length, muscle tone, balance, gait and posture.

You may be asked to remove some parts of your clothing if you feel comfortable to do so. Please invite a chaperone or carer to your session if you would like them present.

After the initial assessment I will discuss assessment findings and propose a treatment plan going forward. In some cases treatment may not be appropriate and with your consent, you may be referred on to another health care professional.

Treatment

IOW Neuro Physio use a variety of treatment modalities. They may include, but are not limited to -  

Evidence based approach to

• Strengthening 

• Manual Therapy

• Stretching

• Postural advice

• Electrical stimulation

Not all treatment modalities are appropriate for each patient. Explanation of the treatment modality that will be used will be discussed and agreed upon prior to starting. Precautions and advice will be given as required if some discomfort is likely to be experienced.

Stopping a session

You may stop a session at any time and not continue, respectively I may also stop the session if I feel you are not following our reasonable instructions or feel uncomfortable for any reason. You will still be liable for the full cost of the session.

Fees

Fees are confirmed and agreed upon prior to starting any assessment and course of treatment. This will be agreed via email and/or phone.

Please note that you are personally responsible to pay all fees and surcharges incurred such as cancellation fees.

I am happy to accept all patients who have insurance, however I ask that you pay the full amount and claim money back for reimbursement.

Payment

You are welcome to pay by cash, cheque or BACS. Please send over payment prior to our session where possible. 

Cancellation

If you have booked a session and you cancel with less than 24h notice or do not turn up then you are liable to pay the full cost of that session. Please be aware that in many cases insurance companies will not cover fees of cancelled sessions.

If your session is cancelled by IOW Neuro Physio then you will be given another session at the earliest possible date and no payment will have to be made.

Variation

I may change any of these terms or conditions, including fees.

Early termination

In exceptional circumstances, such as illness or other commitments, inappropriate behaviour by you, refusal to be treated in a reasonable way, actual or potential conflict of interest, or other reasons, I may decide to terminate the Services early and/or refuse or be unable to provide further sessions to you. In such circumstances, I shall give you reasonable notice of termination where practicable and will refund to you any advance payment made for sessions not yet provided.

Severance

If a Court or any other competent authority finds that any provision of this contract (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and the validity and enforceability of the other provisions of the contract will not be affected.

Events outside our control

I will not be liable to you as a result of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lockouts, or other industrial disputes, failure of a utility service or transport network, act of God, fire, flood or storm, or breakdown of machinery.

Contacting each other

If you wish to send any notice or letter then you should send it to my principal place of business, address to be given as requested. If I wish to send you a letter or notice, I shall use the address you have given prior to the Initial Assessment.

Contracts (Rights of Third Parties) Act 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

Disputes 

If you are unhappy with the Services IOW Neuro Physio provides, I hope that you will discuss any problems or issues with me.